by Jenn Ferguson | Sep 4, 2026 | AI
Most businesses have a handful of phone calls that happen time and again. “What time do you open?”
“Can I change my appointment?”
“Has my order been dispatched?”
“Can somebody call me back?” Of course, these are all normal questions for someone who doesn’t know...
by Jenn Ferguson | Aug 28, 2026 | AI, Microsoft
If you use Microsoft 365 every day, you’ve probably noticed that Copilot hasn’t stood still. It’s been evolving in the background, gradually becoming more embedded in the way Word, Excel, Outlook and the rest of your tools work. Microsoft tends to roll these changes...
by Jenn Ferguson | Jun 26, 2026 | AI, Microsoft
For the past year or so, it’s felt like every Windows update came with three new AI features attached. Some of them are genuinely useful. Some feel like they’re there because they can be. So, it’s interesting to see Microsoft take a slightly different tone with recent...
by Jenn Ferguson | May 22, 2026 | AI
Have you noticed how many AI projects start with excitement… and then quietly go nowhere? I’m seeing it a lot. A demo here, a pilot there, plenty of internal chatter, but very little that makes it into day-to-day use. And it’s not because AI doesn’t work or isn’t...
by Jenn Ferguson | Apr 24, 2026 | AI, Cybersecurity
Let me ask you a slightly uncomfortable question. Do you know which AI tools your team is using at work… and what they’re putting into them? Most business owners I speak to think they do. And then we dig a little deeper. Generative AI tools like ChatGPT and Gemini...
by Jenn Ferguson | Apr 3, 2026 | AI, Microsoft
Here’s a question I suspect most business owners haven’t thought about yet.If one of your team buys something inside an AI chat window… is that okay with you? Because that’s exactly where things are heading.You’re probably already familiar with tools like Microsoft...
