by Jenn Ferguson | Oct 16, 2026 | AI, Copilot, Microsoft
If you use Excel regularly, you’ll know that the hard part is getting your information into the format you want. Perhaps you always present figures in a certain way. Maybe reports need specific headings. Perhaps your team uses formulas, naming...
by Jenn Ferguson | Oct 9, 2026 | AI
AI is quickly becoming part of everyday business. A couple of years ago, most conversations were about whether businesses should use it. Now the discussion is about where it can save time. Writing emails… creating marketing content… summarizing meetings… helping with...
by Jenn Ferguson | Sep 4, 2026 | AI
Most businesses have a handful of phone calls that happen time and again. “What time do you open?”
“Can I change my appointment?”
“Has my order been dispatched?”
“Can somebody call me back?” Of course, these are all normal questions for someone who doesn’t know...
by Jenn Ferguson | Aug 28, 2026 | AI, Microsoft
If you use Microsoft 365 every day, you’ve probably noticed that Copilot hasn’t stood still. It’s been evolving in the background, gradually becoming more embedded in the way Word, Excel, Outlook and the rest of your tools work. Microsoft tends to roll these changes...
by Jenn Ferguson | Jun 26, 2026 | AI, Microsoft
For the past year or so, it’s felt like every Windows update came with three new AI features attached. Some of them are genuinely useful. Some feel like they’re there because they can be. So, it’s interesting to see Microsoft take a slightly different tone with recent...
by Jenn Ferguson | May 22, 2026 | AI
Have you noticed how many AI projects start with excitement… and then quietly go nowhere? I’m seeing it a lot. A demo here, a pilot there, plenty of internal chatter, but very little that makes it into day-to-day use. And it’s not because AI doesn’t work or isn’t...
