by Jenn Ferguson | Oct 16, 2026 | AI, Copilot, Microsoft
If you use Excel regularly, you’ll know that the hard part is getting your information into the format you want. Perhaps you always present figures in a certain way. Maybe reports need specific headings. Perhaps your team uses formulas, naming...
by Jenn Ferguson | Oct 9, 2026 | AI
AI is quickly becoming part of everyday business. A couple of years ago, most conversations were about whether businesses should use it. Now the discussion is about where it can save time. Writing emails… creating marketing content… summarizing meetings… helping with...
by Jenn Ferguson | Sep 25, 2026 | IT director
IT directors spend more time dealing with vendors than they might have expected to when they first moved into leadership. It sounds straightforward. You evaluate options, agree terms, renew contracts, and manage relationships. But it’s rarely that clean. Every...
by Jenn Ferguson | Sep 11, 2026 | IT director
One of the more difficult parts of the IT director role is explaining the value of something that’s designed to prevent problems rather than produce visible outcomes. When security investment works, the business usually doesn’t notice. There’s no obvious moment where...
by Jenn Ferguson | Sep 4, 2026 | AI
Most businesses have a handful of phone calls that happen time and again. “What time do you open?”
“Can I change my appointment?”
“Has my order been dispatched?”
“Can somebody call me back?” Of course, these are all normal questions for someone who doesn’t know...
