by Jenn Ferguson | Sep 11, 2026 | IT director
One of the more difficult parts of the IT director role is explaining the value of something that’s designed to prevent problems rather than produce visible outcomes. When security investment works, the business usually doesn’t notice. There’s no obvious moment where...
by Jenn Ferguson | Sep 4, 2026 | AI
Most businesses have a handful of phone calls that happen time and again. “What time do you open?”
“Can I change my appointment?”
“Has my order been dispatched?”
“Can somebody call me back?” Of course, these are all normal questions for someone who doesn’t know...
by Jenn Ferguson | Aug 28, 2026 | AI, Microsoft
If you use Microsoft 365 every day, you’ve probably noticed that Copilot hasn’t stood still. It’s been evolving in the background, gradually becoming more embedded in the way Word, Excel, Outlook and the rest of your tools work. Microsoft tends to roll these changes...
by Jenn Ferguson | Aug 7, 2026 | Cybersecurity
You probably don’t think twice when you see a Windows update. A quick click, a short wait and the job’s done. It’s one of those routine things that feels safe by default. After all, updates are there to protect your system, not cause problems. That’s exactly why this...
by Jenn Ferguson | Jul 31, 2026 | IT director
You probably don’t think of audits as a major problem. They’re part of the job. Security reviews, compliance checks, certifications, internal assessments… they’re there to reduce risk and provide assurance to the business. But they keep coming back. Just as one cycle...
