by Jenn Ferguson | May 29, 2026 | IT director
Is your ticket queue ever actually done? Or is it just quiet enough for you to breathe before the next wave hits? From where I sit, tickets are rarely the real problem. They’re the visible symptom. The deeper issue is that the helpdesk has quietly become the thing...
by Jenn Ferguson | May 22, 2026 | AI
Have you noticed how many AI projects start with excitement… and then quietly go nowhere? I’m seeing it a lot. A demo here, a pilot there, plenty of internal chatter, but very little that makes it into day-to-day use. And it’s not because AI doesn’t work or isn’t...
by Jenn Ferguson | May 15, 2026 | PC
When was the last time you replaced a perfectly usable work computer, simply because it had become slow or unreliable? For a lot of businesses, that moment is coming sooner than it used to. Hardware prices have risen, upgrades cost more, and replacing machines that...
by Jenn Ferguson | May 1, 2026 | Cybersecurity
If phishing scams are supposed to trick people, why do so many of them still feel clumsy? For years, the answer was simple: Most scams were mass-produced. The same email, the same fake website, sent to thousands of people and hoping a few would fall for it. That...
by Jenn Ferguson | Apr 24, 2026 | AI, Cybersecurity
Let me ask you a slightly uncomfortable question. Do you know which AI tools your team is using at work… and what they’re putting into them? Most business owners I speak to think they do. And then we dig a little deeper. Generative AI tools like ChatGPT and Gemini...
