There you are, working on the most important project of your career. You’ve worked through the initial problems and are making progress, and then your computer crashes. Panic sets in. You reboot, hoping that will fix the problem. It doesn’t. This is the nightmare scenario that haunts businesses and individuals alike. If you don’t have a solid backup plan, you’re one spilled coffee or rogue virus away from disaster.
Technology is the cornerstone of most modern business operations, making supporting this technology more important than ever. That’s one reason we’re so proud to provide IT assistance to our fellow businesses.
As we’ve done so, however, we’ve noted that some assistance is required more often than other forms of support. Let’s go over what some of these usual suspects are, and why it is so helpful to have someone (ideally, us) assisting you in managing them.
For businesses, one of the scariest threats out there is that of compliance fines for not holding up your end of the bargain with your customers’ data. But what goes into compliance, and what does it look like? We won’t be digging into the nitty-gritty of what these specific regulations require; rather, we’re performing a broad analysis of what businesses should be doing to ensure compliance, regardless of the protocol or the industry.
One of the biggest things that businesses need to consider today, from an IT front, is how artificial intelligence fits in. One way many companies are integrating AI into their businesses is through chatbot technology. Today, we will tell you everything you need to know to get started with chatbot technology.
Running a small business comes with many challenges: managing customers, handling inquiries, scheduling appointments, and marketing your services, just to name a few. While these tasks are mandatory for the creation of a successful business, they can also be extraordinarily time-consuming. That’s where chatbots come in.
Antivirus is a staple security solution for businesses and everyday PC users, but have you ever considered how it works? By thinking through some of the details, you might gain a greater understanding of how antivirus works, what it does, and why you need to keep it updated. Today, we’re going to discuss just that, starting from square one.
Skype, once a popular and beloved video chat platform, has reached the end of its rope (in a manner of speaking). Microsoft is discontinuing the 20-year-old communication application, instead focusing its efforts on Microsoft Teams. The last update to Skype will be on May 5, but that doesn’t change the impact Skype had on the development of modern communication tools.
The modern business is more technologically driven than ever before, but there are some out there who haven’t embraced the benefits of technology and have alternatively chosen to stick with their more analog, tried and true methods. In today’s blog, we’ll discuss why technology is important and how to get started if your business is stuck in the 20th century.
We will always reinforce how critical it is for everyone in any workplace to have a grasp of cybersecurity best practices, regardless of their role or responsibilities. However, based on a survey conducted by UK-based cybersecurity firm Ramsac, this baseline is not being met by a long shot.
Why do we say this? Simple: this survey revealed that one in three adults failed a cybersecurity test designed for 11-year-olds.
Running a business is basically a never-ending series of potential disasters just waiting to happen. Some are easy to fix, change a process here, tweak a strategy there—but others? They can completely derail your operations if you’re not prepared. That’s where smart technology steps in to save the day.
Let’s look at some nightmare scenarios that could spell disaster unless you have the right IT in place.
The entire purpose of modern IT is to improve the processes that work requires us to do. Today, we wanted to address a few business priorities—productivity, cybersecurity, and accessibility—that the right tech can help you accomplish, explicitly exploring how different tools can contribute to your success.
Tech can be a real pain for small businesses, especially if you don’t have a dedicated IT person handling everything. Most businesses have someone who sort of knows their way around tech, but for a small team, that’s a lot to put on one person. That’s where managed IT services come in. It’s used not just for its convenience but because it actually makes a business owner’s life easier in ways they might not even realize.
QR codes are a handy way to direct someone to the right place online, like your business’ website, but did you know that they are also pretty easy to make? Let’s go over how you can whip up your own with the help of Microsoft Excel.
You don’t want to get spammed; nobody does. Unfortunately, it happens to EVERYONE, and it’s just getting worse. All this unwelcome correspondence happens over the phone, through email, and especially on social media. In today’s blog, we’ll talk a little bit about how social media puts users at risk and what you can do to keep that risk from becoming a problem for you.
New technology is always a bit intriguing. It can also be scary for some. Business owners typically only see the cost, even if it presents solutions to their organizational problems and can err on the side of caution as to not too much strain on their budget. There are a couple of really cutting-edge technologies businesses can use today that can help them confront problems they have. Let’s take a look at them in today’s blog.
Public Wi-Fi is everywhere these days – coffee shops, airports, hotels, trains. It’s super convenient, especially for business travelers or anyone working remotely.
But what if I told you that hopping on that free Wi-Fi could expose your business data to cyber criminals? That’s the reality of using unsecured public networks.
When you connect to public Wi-Fi, you’re opening the door to scammers who know exactly how to exploit these networks. The two biggest threats you need to know about are called Man-in-the-Middle (MITM) attacks and Evil Twin attacks.
Yes, they sound like something out of a spy movie… but they’re very real and can have serious consequences for your business.
Let’s start with Man-in-the-Middle (MITM) attacks. You’re sitting in a coffee shop, sending an email or logging in to your business bank account. You think your device is communicating directly with the Wi-Fi network, but in reality, a cyber criminal has inserted themself between you and the network.
This “man in the middle” can see everything you’re doing – your passwords, your emails, even your credit card details. And the worst part? You probably won’t even notice it’s happening.
Criminals use this stolen information in all sorts of ways. They might sell it to advertisers, use it to impersonate you in phishing scams (where they trick people into sharing sensitive information, like passwords or credit card details). Or even steal money from your accounts. For businesses, this could mean sensitive financial information or customer data ending up in the wrong hands.
Now let’s talk about Evil Twin attacks. Imagine you’re in an airport and see two Wi-Fi networks: One called “Airport Free Wi-Fi” and another called “Airport Wi-Fi Secure”. They both sound legit, but one of them could be a fake network set up by cyber criminals.
When you connect to the fake network, scammers can monitor everything you do online, just like in a MITM attack – but they can go even further. They can steal your cookies (little bits of data that websites use to remember you) and gain access to things like your login details or personal information.
In some cases, they can even install malware (malicious software) on your device without you clicking a single thing. Scary, right? All it takes is connecting to the wrong Wi-Fi network, then your data – and your business’s security – could be compromised.
Using public Wi-Fi doesn’t have to be a security nightmare, but you do need to be cautious. Here are some steps you can take to help keep your business protected:
A little caution goes a long way when it comes to keeping your business protected online. Ask yourself: Is the convenience of free Wi-Fi worth the risk of exposing my data?
If you’d like help keeping your business data protected no matter where you are, get in touch.
With remote work remaining popular, employees can benefit from flexibility and work-life balance, but at the cost of certain challenges on the business side. The big one is security, as your network ends up spread out across multiple locations rather than siloed in-house. Here are three rules you should consider when planning out how to approach remote work.
All it takes is a couple minutes on social media to see all of the “outrage” over whatever is happening in the world at the moment. Before you know it, you’re invested in some issue that you’ve never heard of up until that moment, and you’re left wondering, “Why?” Today, we want to explore this phenomenon of how social media brings you to care so deeply about things that are rarely actually your problem (and why it can be so harmful).
Think about the apps you use daily—Google Drive, Netflix, Spotify, even Instagram. All of these run on cloud-based services, which basically means they store and process everything online instead of relying on one physical device. Businesses, big and small, are making the same shift because, honestly, it just makes sense. Let’s take a look at why you should be looking to use cloud services in your business.
